Legal

Shipping Policy

Shipping Policy

This Shipping Policy explains where and how we ship Dr.Strips orders, our processing and delivery timelines, shipping fees, and what to do if something goes wrong along the way. It forms part of, and should be read together with, our Terms & Conditions.

1. Where We Ship

At this time, we ship within Singapore & Malaysia only. We do not currently offer international shipping. We're working on expanding our delivery reach, so if you're located outside Singapore and would like to be notified when international shipping becomes available, feel free to email us at support@drstrips.sg to be added to our notification list.

2. Processing Time vs. Delivery Time

It's important to understand that order processing and delivery are two separate timeframes:

  • Processing time — this is the time we need to verify, pack, and prepare your order before it is handed to our courier. This typically takes 1–2 business days from the time your order is placed.
  • Delivery time — this is the time it takes for the courier to deliver your order once it has been dispatched. Estimated delivery is 1–3 working days after dispatch.

In other words, your total time from order placement to delivery is generally the processing time plus the delivery time (roughly 2–5 working days in total under normal circumstances), though this is an estimate and not a guarantee (see Section 4 below).

3. Shipping Fees

  • A flat shipping fee of S$4.20 applies to one-time orders under S$50.
  • Shipping is free on one-time orders of S$50 or more.
  • Shipping is always free on subscription orders, regardless of order value.

Applicable shipping fees (if any) are calculated and displayed at checkout before you complete your purchase.

4. Delivery Estimates Are Not Guaranteed

While we work with reliable courier partners and aim to meet the estimated delivery timeframes above, delivery estimates are just that — estimates, not guarantees. Delays can occasionally occur due to factors outside our control, including but not limited to weather conditions, courier operational delays, public holidays, high order volumes (such as during promotional periods), or incidents affecting transportation infrastructure. We appreciate your patience in such circumstances and will do our best to keep you informed.

5. Risk of Loss

Risk of loss or damage to your order passes to you once the order has been delivered to the address you provided at checkout. Prior to delivery, we bear this risk, subject to Section 6 below.

6. Accuracy of Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout. If your order is delayed, misdelivered, or returned to us because of an incorrect, incomplete, or outdated address you provided, we may need to charge a reshipment or redelivery fee to resend your order. Please double-check your delivery details before completing your order to avoid any delays or additional charges.

7. Order Tracking

Once your order has been dispatched, we will email you tracking details so you can follow its progress to your door. You can also check the current status of your order at any time by logging into your Dr.Strips+ account on the Site. If you checked out as a guest and cannot locate your tracking information, please contact us at support@drstrips.sg with your order number.

8. Lost or Missing Packages

If your tracking shows your order as delivered but you have not received it, or if your order appears to be lost in transit and has not arrived within a reasonable time beyond the estimated delivery window, please contact us at support@drstrips.sg with your order number as soon as possible. We will investigate with our courier partner and work with you to resolve the issue, which may include a reshipment or a refund in accordance with our Refund Policy, depending on the circumstances.

9. Contact Us

Questions about shipping, delivery, or your order status? We're happy to help.

Email: support@drstrips.sg