Legal

Refund Policy

Refund Policy

At Dr.Strips, we want you to actually try Dr.Strips Sleep and see how it works for you — not just look at the box. That's why we back every order with our 30-night guarantee. This Refund Policy explains how it works, what's covered, and how to request a refund. It forms part of, and should be read together with, our Terms & Conditions.

1. The 30-Night Guarantee

You may request a refund on your Dr.Strips+ Sleep order within 30 nights (30 calendar days) of the date your order is delivered. The whole point of this guarantee is to let you genuinely try the product — so it doesn't matter whether the strips have been opened or used. You are covered whether your pack is:

  • Unopened — sealed and unused; or
  • Opened and used — including partially or fully used packs, as long as your request is made within the 30-night window.

This guarantee is limited to one refund redemption per customer. It is intended to let you fairly evaluate the product, not for repeat use across multiple purchases.

2. What's Not Covered

The following are not eligible for a refund under this policy:

  • Items marked as final sale or purchased as part of a clearly identified promotional or bundle offer that is expressly excluded from the guarantee at the time of purchase;
  • Gift cards; and
  • Shipping fees that were charged on your order — these are non-refundable even where the product itself is refunded.

Requests made after the 30-night window has passed, or a second request on an order or account that has already redeemed the guarantee, will not be eligible.

3. How to Start a Refund Request

To request a refund under the 30-night guarantee:

  • Email us at support@drstrips.sg;
  • Include your order number and the email address or name used to place the order as proof of purchase; and
  • Let us know briefly why you're requesting a refund — this helps us keep improving the product, though it's not required for approval.

Please make your request within the 30-night window from the date of delivery. We recommend keeping your order confirmation email handy so this goes smoothly.

4. What Happens Next

Once we receive your request, here's what to expect:

  • We will send you a confirmation that your request has been received, usually within 1–2 business days;
  • We may provide instructions if we need any further information, such as confirming your order details or, in rare cases, returning remaining product; and
  • Once your refund is approved, we will process it to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider's processing times.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us at support@drstrips.sg within a reasonable time of receiving your order, along with:

  • Your order number; and
  • Photos of the damaged, defective, or incorrect item(s) (and packaging, where relevant).

Once verified, we will arrange a replacement or a full refund at no extra cost to you, including reimbursement of any shipping fees you may have paid on that order. This is separate from, and in addition to, the 30-night guarantee described above.

6. Subscription Cancellations

If you are on a Dr.Strips Sleep subscription, you may cancel at any time before your next scheduled billing date to avoid being charged for the upcoming shipment. To cancel, simply contact us at support@drstrips.sg with your order or account details, and we will process your cancellation before the next billing cycle.

Note: We are currently building self-serve subscription management directly into your Dr.Strips+ customer account portal, so you will soon be able to pause, skip, or cancel your subscription yourself. Until that feature is available, please reach out to our support team directly and we'll take care of it promptly.

Cancelling a subscription does not automatically entitle you to a refund on shipments already delivered — refund requests for delivered orders are handled under the 30-night guarantee in Section 1 above.

7. General Notes

  • Refunds are always issued to the original payment method used at checkout; we are unable to issue refunds to a different card, account, or by cash.
  • This Refund Policy applies to orders placed directly on drstrips.sg. If you purchased Dr.Strips+ Sleep through a third-party retailer or marketplace, please refer to that retailer's own return policy.
  • Nothing in this policy affects any rights you may have under Singapore's Consumer Protection (Fair Trading) Act 2003 or other applicable consumer protection law.

8. Contact Us

Questions about your refund, your order, or this policy? We're happy to help.

Email: support@drstrips.sg